Insight Asset Management licenses for Jira Server or Jira Service Desk

[Andrea Carl]

When purchasing licenses for Insight Asset Management, there are two options:  one for Jira Server and one for Jira Service Desk.  What are the differences between these two products? (besides price!)

[Joshua Sneed _ Contegix]

Hi Andrea,

My guess is the higher license count, but you will want to check with Insight support before moving forward. Cheers!

[Andrea Carl]

The license counts are different since one is for Jira Server and one is for Jira Service Desk.

[Joshua Sneed _ Contegix]

Hi Andrea,

I understand and took that into consideration when replying. It's the reason I used the word "higher" when speaking about license count. Cheers!

[Tommy Nordahl]

Hi Andrea,

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 2000-User Jira Software license, and a 100-Agent Jira Service Desk license, your Jira apps must be at the 2000-User level. 

More info here: https://www.atlassian.com/licensing/marketplace#licensing-purchasing