Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Insight Asset Management licenses for Jira Server or Jira Service Desk

When purchasing licenses for Insight Asset Management, there are two options:  one for Jira Server and one for Jira Service Desk.  What are the differences between these two products? (besides price!)insight.JPG

2 answers

Hi Andrea,

My guess is the higher license count, but you will want to check with Insight support before moving forward. Cheers!

The license counts are different since one is for Jira Server and one is for Jira Service Desk.

Hi Andrea,

I understand and took that into consideration when replying. It's the reason I used the word "higher" when speaking about license count. Cheers!

0 votes

Hi Andrea,

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 2000-User Jira Software license, and a 100-Agent Jira Service Desk license, your Jira apps must be at the 2000-User level. 

More info here: https://www.atlassian.com/licensing/marketplace#licensing-purchasing

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you