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Inquiry Regarding Concurrent Use of Jira Software Project and Jira Service Management

Arantxa Jimenez February 6, 2024

Is it feasible to utilize both Jira Software Project and Jira Service Management concurrently? I'm interested in incorporating certain issues from Jira Service Management into the sprints of my Jira Software project. Additionally, I aim to create a dashboard to visualize both projects in one view. Is this achievable, and if so, how can I proceed to accomplish it?

1 answer

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Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 6, 2024

Hi @Arantxa Jimenez 

thank you for you question.

Generally it is possible to show issues from two or more projects. 

  1. You will need to create a filter combining this projects.
  2. After that you can create a new board using this filter and attach it to one of the projects.
  3. Then you should be able to see all issues on one board
  4. Further customisation might be needed for status/column mapping.

A guide on how to set this up can be found here: https://support.atlassian.com/jira-software-cloud/docs/create-a-board-based-on-filters/

Arantxa Jimenez April 1, 2024

Apologies, Kai, I overlooked your post. Thank you very much for your suggestion. I've actually already given it a try, but unfortunately, it doesn't seem to be working for me. I'm considering reaching out to Atlassian support for further assistance. Nonetheless, I truly appreciate your help.

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Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

No worries @Arantxa Jimenez 
Could you please check whether these two projects are both company or team managed projects? Should be prompted in the project sidebar down at the bottom.

Did you manage to get the combined filter for two projects?

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