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Inline attachments not visible for customers

Vasiliy Chemezov March 12, 2024

When agents attach files in comment with "Display inline" option it not visible for customers on portal. It looks like [mediaInline] string.

Thumbnail attachments appear coorectly. 

 

Screenshot from 2024-03-12 16-08-31.png

Screenshot from 2024-03-12 16-12-29.png

2 answers

1 accepted

2 votes
Answer accepted
Bhaargavi Natarajan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2024

The issue you are facing is being caused by a bug that has been recently reported at:

To work around this problem, you can follow the steps provided in the Workaround Section:

If the agent adds the attachment using the attachment button or adds it to a new line, it will show up in the portal.

0 votes
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2024

Hi @Vasiliy Chemezov 

 

Looks like a bug. Please contact with Atlassian support (support.atlassian.com).

 

Regards,

Seba

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