Inline attachments not visible for customers

[Vasiliy Chemezov]

When agents attach files in comment with "Display inline" option it not visible for customers on portal. It looks like [mediaInline] string.

Thumbnail attachments appear coorectly. 

[Bhaargavi Natarajan · Accepted solution]

The issue you are facing is being caused by a bug that has been recently reported at:

• Inline attachments don't appear in the portal

To work around this problem, you can follow the steps provided in the Workaround Section:

If the agent adds the attachment using the attachment button or adds it to a new line, it will show up in the portal.

[Sebastian Krzewiński]

Hi @Vasiliy Chemezov 

Looks like a bug. Please contact with Atlassian support (support.atlassian.com).

Regards,

Seba