Hi all, I have configured a request type that asks quite a lot of questions of the customer, so there are quite a few custom fields on the form.
When the customer fills in the form, they provide the information in the format as defined by the custom field (ie drop down value, free text etc.) This works fine and the customer can submit the request.
When the agent then views the ticket from the agent view, all the fields display no values. If they click on the link 'View Request in Portal', they can see the form and all the information.
Does anybody know why the agent view is not displaying the information the customer provided?
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