Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Increase number of options being shown on issue screen

Hey there,

we've recently set up an approval workflow. One major issue we're still having, is that only the "Approve" option is directly available. "Decline" is hidden under the DropDown-Menu "More".
2020-08-11 09_35_49-[CST-14] Test Genehmiger (4) __ Nicht in FBL - pharma mall JIRA.png

Is there a way to get it out of there, right beside the approval-button?

1 answer

0 votes

Hello @Leonard Winck ,

You can do this by modifying the "" file on the server and making some changes to the = X property value changing the X to the desired number of transitions to show.

A full breakdown on the settings to change can be seen under the "Customize how transitions appear" section of the following KB article:

For anyone that runs across this thread that is on Jira Cloud, this is currently only possible in Jira Server versions as it requires modifying a system file, and we are tracking interest in adding a feature for cloud at the following link, make sure to add a vote if this is something you would like to see added to the system in the future as covered in the "Implementation of New Features Policy" :


Hey @Earl McCutcheon

thank you for your response! However, afaik these approvals aren't workflow transitions, or am I wrong? If they were, wouldn't they be listed to the right of this menu?

In this configuration, there are no visible transitions, just the approval options.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you