Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incorrect customer management


i use Jira Service Desk in the free version and am the only aggent, with two users so far

In the customer management area, both persons are also displayed to me, but when I click on the respective profile, it cannot be found.

This oddity also occurs when you try to use the DEMO user.

Does anyone have an idea how to fix the problem?

Thanks a lot.

With kind regards

Robert SchillerScreenshot 2020-10-06 175113.pngScreenshot 2020-10-06 175506.png

2 answers

2 accepted

0 votes
Answer accepted
Jack Community Leader Oct 06, 2020

if the user is a customer w/o access to the site they will not have a Profile. Greyed out customers do not have profile.

Thank you. Your answer helped me a lot.

0 votes
Answer accepted


This entry is done, I have found the desired area for customer management.

Thanks for your support.



Where can they be managed?


thank you for your inquiry.

The administration of user profiles is done in the admin area. In Jira Service Desk, click on "Administration" in the drop down menu.

The administration of user profiles, if they are not team members, can be found under User Administration under the item Jira Service Desk (Portal Customers).

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you