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Incorrect customer management

Hello,

i use Jira Service Desk in the free version and am the only aggent, with two users so far

In the customer management area, both persons are also displayed to me, but when I click on the respective profile, it cannot be found.

This oddity also occurs when you try to use the DEMO user.

Does anyone have an idea how to fix the problem?

Thanks a lot.

With kind regards

Robert SchillerScreenshot 2020-10-06 175113.pngScreenshot 2020-10-06 175506.png

2 answers

2 accepted

0 votes
Answer accepted
Jack Community Leader Oct 06, 2020

if the user is a customer w/o access to the site they will not have a Profile. Greyed out customers do not have profile.

Thank you. Your answer helped me a lot.

0 votes
Answer accepted

Note:

This entry is done, I have found the desired area for customer management.

Thanks for your support.

Hi

 

Where can they be managed?

Hello,

thank you for your inquiry.

The administration of user profiles is done in the admin area. In Jira Service Desk, click on "Administration" in the drop down menu.

The administration of user profiles, if they are not team members, can be found under User Administration under the item Jira Service Desk (Portal Customers).

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
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