Looks like my "Time to resolution" SLA is not correct in the queue.
As per the SLA, there is a time goal of 48hs for Time to resolution:
However as you may see today is 15th of June, and an issue created in June 8th still has an 8 hour remaining time.
What can I do so that the queue shows the correct time to resolution for each issue?
Hi @ext_jepodola ,
Are you sure the screenshot shows the correct SLA configuration?
Your Time to resolution SLA seems to be on a pause state right now and in your configuration you don't have any pause conditions set.
Could you perhaps show a screenshot of all your SLA's? or atleast the name of the one you are configuring?
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