Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incorrect SLA measurement

Hi!

Looks like my "Time to resolution" SLA is not correct in the queue.

As per the SLA, there is a time goal of 48hs for Time to resolution: 

2.jpg

 

However as you may see today is 15th of June, and an issue created in June 8th still has an 8 hour remaining time. 

1.jpg

 

What can I do so that the queue shows the correct time to resolution for each issue?

1 answer

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jun 15, 2021

Hi @ext_jepodola ,

Are you sure the screenshot shows the correct SLA configuration?

Your Time to resolution SLA seems to be on a pause state right now and in your configuration you don't have any pause conditions set.

Could you perhaps show a screenshot of all your SLA's? or atleast the name of the one you are configuring?

Hi @Dirk Ronsmans ,

Time to resolution is the only SLA in the project:

3.jpg

I don't understand why it is paused because as you well said I do not have any pause conditions. 

Thanks!

Hi @Dirk Ronsmans ,

Somehow the queue has been updated and is now showing the correct remaining time set in the SLA. So problem fixed!

Thanks and regards

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

186 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you