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Incoming emails duplicated


I created two similar projects and created in gmail two emails for sending notes to jira service desk. One email arriving in the project like it suppose to be but second email in second project always duplicated. I compared both projects and both email and didn't find any difference. Can anybody provide suggestion for this issue?

Thanks in advance.

2 answers

0 votes

Hi Rob,

Thanks so much for your question.

We would like to help you in resolving your issue, but we need more information. Can you please describe step by step what you’ve done (ideally with screen-shots), so we can try to replicate it on our end and better understand your issue.

You can also contact our customer support at

Thank you,

Jira Service Desk

Curious if this was resolved.

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