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Incoming email issue

Hi Everybody,

after inserting a mandatory two level cascade selection list, I am no longer able to get a ticket automatically by eMail and I get this error:"Configured request type has too many visible required fields".

Anyone knows how can I workaround this?

Thanks in advance.


1 answer

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Answer accepted
Jack Community Leader Jan 29, 2021

you cannot have required fields on the request type associated with email requests. you can add it to other request types in the portal. Email request only support Summary (subject) and Description (body).

You are right, I hidden the mandatory two level cascade selection list and put a default value, now work fine.

Many thanks for your suggestion, very appreciated.


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