Incoming Mail

[Sergio Velasco]

1) I want to remove the default jira@cial.atlassian.net account and make my work email account the default.

Any ideas?

Regards

Sergio

[Jack]

you do not need to remove the atlassian account and in fact can't. you simply add the custom email and assign the request type to it. no request type set to the atlassian one.

[Sergio Velasco]

I added my own Imcoming mail server. I want emails to come from that account and recieve emails from that account.

How do I do that?

What do you mean assign request type to it?

[Jack]

where did you setup an incoming mail server?

in JSD you configure the email channel here - project settings > email requests

each project has it own email

read more here - https://support.atlassian.com/jira-service-desk-cloud/docs/how-do-customers-send-requests-by-email/