Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,120
Community Members
 
Community Events
176
Community Groups

Incident triggers ticket creation in Jira in other organization

Is this possible - if yes, how - to trigger ticket creation in the different organization, our client, when we are facing incident in our service. Is this also possible to close that ticket when the incident is also closed.

In general is this possible to build an automation between two different organizations of different customers?

1 answer

@Jan Zywczak , Welcome to the Atlassian Community!

Yes, it is possible.

You'll do this using Jira Automation's WEB REQUEST submissions, following the Jira Cloud REST API documentation.

You will be able to define when an incident is created in environment A, a WEB REQUEST is automatically sent, creating an equal incident in environment B.

From there you can handle transition and comment actions also using REST API and equivalent documentation.

You will find details of this at the following link: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

Regards,

Fernando

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events