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In the notifications part i want reply to the same email is this possible in Jira.
In Jira Service Management(JSM) I have created a Automation Rule that if the status is changed from Assigned to Service Desk to In Progress Service Desk then notification will trigger to the Assigned to Individual(User picker) users.
Please find the attached email Notification screenshot.
In Jira is there any possibility that can reply back over the email ? If yes how to configure the same
Can you provide more information about what you are trying to accomplish?
Your automation generates an email that is sent to the user specified in the "Assigned To" custom field.
You want that user to reply to the email sent to them by Jira?
To whom would you expect that reply to be sent?
What do you want done with that reply?
Sure, here it is
Your automation generates an email that is sent to the user specified in the "Assigned To" custom field.----Yes it is working fine
You want that user to reply to the email sent to them by Jira?---Yes if the user will reply over the email will it update in ticket it self ? or can i able to provide the reply over the email?
To whom would you expect that reply to be sent?: It might be update in the ticket
What do you want done with that reply?: Updates of the ticket
for example if i give the reply over the email for resolution need to share to the user is it possible ?
In the Send Email action there is a section at the bottom for More Options. If you expand that you will find a Reply To field where you can enter the that is the sender of the emails that automatically are sent by your Service Desk. Then replies to the email will be processed the same as other emails replies to Service Desk automated emails.
If that does not work or is not what you want to happen, then please explain in more detail what is not right. If you are not receiving a copy of the reply email, check if you are supposed to receive email when Comments are added to the issue per the Notifications configuration for that project, and that your personal settings are not blocking you from receiving the emails.