Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

In the knowledge base report 'Article usage' I do not get the details

In the knowledge base report 'Article usage' we do not get the detailed list of articles viewed or liked (thumbs-up).

We have JSM version 4.13.2 in production and a test site with version 4.17.0, and we have Confluence 7.4.4 in both. We experience the same problem in both sites.


Article usage.png

1 answer

0 votes
Brant Schroeder Community Leader Sep 27, 2021

@Ingunn Amsen 

Article Effectiveness is the report that contains this information.  If someone clicks the thumbs up it is recorded in the problem solved by articles.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

762 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you