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In email, Help Center requesting credentials even with SSO

Diogo Bortolin
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March 3, 2024

User reports he can go right into Jira without having to enter his credentials (so SSO is working). It is only when he clicks on an approve button or a link in email that help center requests his email. Is this a feature or bug? How to solve?

1 answer

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Chrissy Clements March 3, 2024

Hey @Diogo Bortolin 

In Customer notifications, what security setting is applied to the Approval email? 

Interestingly, the latest cloud updates 26/02-04/04 note this change:

Bug Fix: We fixed a bug in the customer notifications page for company-managed project settings. Now, changes to the Security settings for notifications where approval is required will save correctly.

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