Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

In Jira Service Management, there is a Field named 'Share with'... Can this be turned off?

In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Share with no one'. Does anyone know how to do this? If I leave it on share with everyone on the project, everyone will get a notification email. Please help.

2 answers

1 accepted

2 votes
Answer accepted

I found it. When you group customers into an organization, it creates a 'Share with' field that allows you to share an issue with the entire organization. You can default it to share with no one by going to Jira Service Management configuration. and it is under the Organization management. To eliminate it all together, you cannot have customers in an organization. 

0 votes
Liam Green Community Leader Dec 03, 2020

Hi Rory

Are you talking about on the portal or agent view?

Could you provide a screenshot and we can see what you're looking at.

Hi Liam,

Thanks for reaching out. I finally found how to both default it and to make it disappear. It was in the portal view. 

Like Liam Green likes this
Liam Green Community Leader Dec 03, 2020

Brill, glad you found it!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you