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In HR canned onboarding manager field is blank for customers.

The manager drop down had options for myself (an admin) but not for the 5 customer accounts we are testing with. Web search and poking around I can not find any settings the fix this.

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2 answers

2 accepted

2 votes
Answer accepted

Hello @jpittman

Welcome to Atlassian Community!

When using Service Desk, customers have different permissions and the project administrator can allow them to find people only on an organization, by adding their email address or searching anyone in the project.

If you are using a next-gen project, go to Project settings > Channels > Customer permissions > Who can customers share requests with? > Any customer or organization, by searching this project. This option allows them to search all customers in the current project > Save.

For classic projects, you can find this setting on Project settings > Customer permissions.

Screen Shot 2020-08-27 at 13.47.48.png

If you have any other questions regarding this matter, please let us know.


0 votes
Answer accepted
Dave Liao Community Leader Aug 26, 2020

@jpittman - go to your project's settings, then to "Customer permissions".

Check the setting for "Who can customers share requests with?" - be sure to update it to "Any customer or organization, by searching in this project".

Hope this helps!

(If this helps, be sure to mark my answer as a solution!)

Thanks, that worked

Like Dave Liao likes this

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