Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Impossible to export CSV all requests from Portal

Mariam Hovhannisyan November 15, 2022

Dear Community,
I have more than 200 requests, but if I want to export CSV (All Requests) I can export only 50 issues once.

Portal.png

Please, help me to fix it !!!
Best Regards,
Mariam

3 answers

0 votes
Levente Szabo _Midori_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 23, 2022

@Mariam Hovhannisyan 

If you are able to pull together all the issues you want to export in the Issue Navigator view in Jira, then you can give Better Excel Exporter a try as well to export your Jira Service Management tickets to Excel.

(Please note that I'm part of the team developing Better Excel Exporter.)

Mariam Hovhannisyan March 14, 2024

Dear @Levente Szabo _Midori_  thanks a lot.

Like Levente Szabo _Midori_ likes this
Levente Szabo _Midori_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 14, 2024

You are welcome @Mariam Hovhannisyan! Make sure you accept my answer here if you think it's right.

0 votes
Denitsa Stefanova November 23, 2022

Hi @Mariam Hovhannisyan

You can try the app we created - Advanced Portal Reports. It will allow your portal customers to export all requests to CSV and also view many fields on View Request and My Request pages on the portal, also to search easier, export to Excel, etc.

Cheers,

Denitsa

Mariam Hovhannisyan March 14, 2024

Dear @Denitsa Stefanova  thanks a lot.

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2022

Hi @Mariam Hovhannisyan 

From the looks of it, you are not on cloud (as you stated on your post here) and most likely you are using an app to download a customer's requests. Which app are you using? In any case I would see inside this app config to see if there is a parameter to increase the export number.

E.g. deviniti's My Request app has such a configuration https://deviniti.com/support/addon/server/my-requests/latest/admin-export/#:~:text=Steps,Click%20on%20the%20Export%20tab.

Take a look at the above link. Maybe you are using the same app.

Mariam Hovhannisyan November 15, 2022

Hi @Alex Koxaras _Relational_ .

Thanks a lot for your response.

You are right. It is not Cloud version. It is Jira Server version, but we are not use "My Requests Extension for Jira Service Management" app.

We configure portal by using "Refined Administration", but there are no any settings about export requests.

Portal 3.png

Besides I search in my apps list any plugins like that ("My Requests Extension for Jira Service Management") but I can not find any useful info for us.
Regards,

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2022

@Mariam Hovhannisyan I would raise a request on the vendor's site https://support.refined.com/ and asked them of how to achieve that.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events