Impossible opening the links of the tickets

[Stefano Zaratin]

Today I came back from my holidays and If I try to open a link to a ticket this error message appears.

I didn't change anything to the configurations, but it's impossible working on any ticket.

Anyone can help me?

[Stefano Zaratin]

I AM the Jira admin!

[Aaron Pavez _ServiceRocket_]

Hi!

Do you have access to the project settings?

Can you go to the permissions tab?

Check if your user/group/role is there.

Regards

[Stefano Zaratin]

Yes, i do. I can modify everything. It just doesn't visualize the content of the tickets when I (or other agents) click on them. 

[Rick Westbrock]

The image looks like it might be a Jira Service Management project in which case you need a JSM license and you must be in the Service Desk Team project role in order to view tickets. Since you are a Jira Admin you should be able to check the People settings of the project to see if you are in the required project role.

If other agents are impacted then maybe someone removed a group from this project role.

[Aaron Pavez _ServiceRocket_]

Hi @Stefano Zaratin 

It might seem like a permission issue. Reach out to your Jira admin to check your user permissions.

regards