Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Import customers from other ticketing system into Jira Service Management using CSV file Edited

Hello there,

Could you please advise - is it possible to import customers into Jira Service Management project from CSV file(with first name, last name, Email, Phone Number etc)?

I've tried already import via admin>system>external system import and choose CSV, but as I understood - I can import using this option two things:

1) Issues(tickets)

2) Issues with auto creating users

But I need to import only customers(so they can only create ticket using Customer portal and I can see who has created the request) 

 

Do you have any suggestion?

P.S.

https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-bulk-add-customers

This article with instruction on how to bulk add customers is not for my case, because I've exported all our customers(700+ customers) into one CSV file and will to import they with First/Last Name and Phone number

1 answer

0 votes
Jack Community Leader Mar 04, 2021

You can import customers with the goal of creating the Customer users into you instance. However there is no means of capturing the customer’s profile info like phone number. With that said, if you have CSV emails then you can simply copy and paste into the Add customers box within a project.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

600 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you