I tried to import service desk issues from GitLab to Jira Service Desk via CSV. However, some problems occured since the usernames we used in GitLab are different (not existent) in Jira. Is there a workaround to prevent this, maybe sync GitLab with Jira in advance?
Hello @Lukas Gundlach ,
Welcome to the Atlassian Community!
In order to be able to import/create/update users from CSV you should replace the usernames with the email address as documented in:
Supported user types
Atlassian Account ID
You can choose to have the importer automatically create Jira users for any values of the Assignee or Reporter field.
- Users will be created as active accounts in Jira. Users will need to get their passwords emailed to them the first time they log into Jira.
- Users with no real name will get the portion of their email address (login name) before the "@" character as their Full Name in Jira.
- If you are using External User Management, the import process will not be able to create Jira users; instead, the importer will give you a list of any new users that need to be created. You will need to create the users in your external user repository before commencing the import.
- If you have a user-limited license (e.g. personal license), and the number of required users is larger than the limit, then the import will be stopped. A page will be displayed showing a list of users that can't be created.
If Assignee and Reporter are not mapped, then no users are created.
Portal-only customer data in JIra Service Desk behaves differently than other user accounts data. If the portal-only customer data is different in the import and the destination, then we use the destination data.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events