Ik wil graag een email ontvangen als er een opmerking wordt geplaatst

I am looking for an Automation that sends me an email when a comment is placed on a ticket.

Only when I post a comment myself then I don't want to be notified.

Does anyone know a solution for that?

Kind regards,

Anne

1 answer

3 votes

Answer accepted

try this...

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Oh and note, you will want to use does not equal rather than equals. I had to use equals for testing.

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Bedankt voor de reactie, ik ga het zo inrichten.

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