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Ik wil graag een email ontvangen als er een opmerking wordt geplaatst

I am looking for an Automation that sends me an email when a comment is placed on a ticket.

Only when I post a comment myself then I don't want to be notified.

Does anyone know a solution for that?

Kind regards,

Anne

 

1 answer

1 accepted

3 votes
Answer accepted
Jack Brickey Community Leader Nov 30, 2022

Hi @Anne Vosslamber ,

try this...

048AB17B-4BA3-47D9-8863-75ED5B214F4D.jpeg

Jack Brickey Community Leader Nov 30, 2022

Oh and note, you will want to use does not equal rather than equals. I had to use equals for testing.

Bedankt voor de reactie, ik ga het zo inrichten. 

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