Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

If the tickets been deleted, do there have any log or history for it?

Carson Sham
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 18, 2024

As title mentioned, if the tickets been deleted, do there have any log/ history for it? and can we restore the deleted tickets?

7 answers

1 vote
Yuliia_Borivets__SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 19, 2024

Hi @Carson Sham 

Unfortunately, there is no way to track or restore deleted tickets in Jira.

The things you can do to prevent losing deleted tasks in the future:

- Disable permission for the regular users and allow it to admins only.

Back up your projects. 

- Get the app from the Atlassian Marketplace

The app developed by my team helps to track and restore deleted issues. It is called Issue History for Jira. Storing deleted issues is started only after activating the option in the add-on. You can’t get a record of the issues deleted before the app was installed. So, you can use it to prevent losing deleted issues in the future.

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 21, 2024

Hi @Carson Sham

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

  • Both bulk and single issue deletions are logged.
  • You can see when and by whom issues are deleted.
  • You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

0 votes
Daria Kulikova_GitProtect_io_ February 19, 2024

Hello @Carson Sham ,

Welcome to the Atlassian Community! 

It's a pitty that you have faced an issue like that. As a preventive measure to have the possibility to restore your data fast you can try to have a backup of your Jira environment. In this case, all your Jira data is accessible and recoverable in case of unintentional deletion. 

I'm from GitProtect, backup and Disaster Recovery solution for Jira Software, Jira Service Management, and Jira Work Management. With our automated backup software you can schedule your backup policy to make sure that all your data is recoverable in any event of failure. 

Learn more about GitProtect on Atlassian Marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview 

0 votes
Frank Damian
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 19, 2024

have you done that before on your any website

0 votes
Johannes Tegethoff
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2024

Hi Carson,

 

There is no built-in feature that logs issue deletion in Jira. 

When you are using Atlassian Access, you can track quite all the actions in the system: 

https://admin.atlassian.com/o/{{org-id}}/audit-log/search?action=jira_issue_deleted

Furthermore there is the option to buy another third party addon, that allows to track and restore. Find out more in this article.

 

 In general, the topic of issue delete permission should be reviewed in all permission schemes. It is advisable to restrict this permission to people who know what they are doing.
Instead of deleting tickets, you can also simply close them and set a corresponding resolution. 

 

Best

Johannes

 

0 votes
Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

Hi and welcome to the Atlassian Community!

 

By default this is not logged, but using Automation you could build this yourself :

Screenshot 2024-02-19 at 08.50.47.png

You could log the user deleting the issue, natively in the rule audit log you already have the trigger issue and timestamps.

 

Regards

 

0 votes
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

Hi @Carson Sham 

 

There is no info about that action. Maybe Atlassian is able to share with you some info about deleted issues via support ticket but I didn't try it.

 

Regards,

Seba

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events