Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

If an account has been deleted, how can the user obtain access again?

Jacquelyn Kierna
Jacquelyn Kierna May 9, 2022

The user could not successfully log in to the customer portal even after I reset the password multiple times.  Since the user did not have any requests, I deleted her account.  Now she cannot create a new account and receives the message that her account has been revoked.  Is there anything an admin could do to provide her the required access?

Answer
Watch
Like Be the first to like this
254 views

1 answer

0 votes
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 9, 2022

Hi @Jacquelyn Kierna , welcome to the Atlassian Community!

I suggest to submit a support request with Atlassian for this issue.

Please note that a deleted account cannot be recovered, but the email address used should become available again.

View More Comments
Jacquelyn Kierna
Jacquelyn Kierna May 9, 2022

Thank you for your response.  Do you know know long before the email address used becomes available again?

Like
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 9, 2022

No, I don't, maybe support can clarify.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events