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If an account has been deleted, how can the user obtain access again?

The user could not successfully log in to the customer portal even after I reset the password multiple times.  Since the user did not have any requests, I deleted her account.  Now she cannot create a new account and receives the message that her account has been revoked.  Is there anything an admin could do to provide her the required access?

1 answer

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Dave Mathijs Community Leader May 09, 2022

Hi @Jacquelyn Kierna , welcome to the Atlassian Community!

I suggest to submit a support request with Atlassian for this issue.

Please note that a deleted account cannot be recovered, but the email address used should become available again.

Thank you for your response.  Do you know know long before the email address used becomes available again?

Dave Mathijs Community Leader May 09, 2022

No, I don't, maybe support can clarify.

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