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Hey! We are using One login Provisioning and I created a rule that identifies the country of the employee from one login and adds it to the relevant country group on Jira- so right now I have 3 groups for 3 separate countries.
I want somehow that my service desk will recognize if the user that created a ticket is from the group "United States" for example, and count the ticket as opened by a US employee.
can you please advise how exactly can make it work?
Hi @Mika Bachar
This should be possible.
I assume the Groups are normal User Groups in the Jira directory?
Where should the location of the user be captured? If you haven't got a location yet - I'd recommend creating a custom field, for example a Group Picker, or a Select List.
The rule would look something like this:
A few notes on this rule...
Let us know if this works for you!