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Identify customer by the registred email address in Jira Service Desk.

Hi,

I'm configuring a Jira Service Desk right now and i'm looking for a way of identifying the customer's company by his email address or anything else, the scenario:

 

The customers will rise tickets in our JiraServiceDesk and the support agent needs to find out exactly what company is that client.

Looking at the email domain is not a solution, we need something like when the client raises a ticket, some information about his company, we have to be displayed automatically.

 

Is there such a thing? Any solution free or paid will help alot.

 

Thanks.

2 answers

0 votes
Jack Community Leader Jul 10, 2020

Have you looked at Tinker for JSD it allows to associate domain with Customer Organizations that auto registers new customers to organizations based on their email domain

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

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