I'm testing / playing with the new ITSM project, and I'm curious whether anyone is able to get anything other than the "Incidents" queue to show a number on the left-hand panel (see below)
So that number 3 above is the number of active Incidents in my OpsGenie.
I created a couple of "Problem" Ticket Category type issues, but there's no number listed there. Is this by design? I made sure that I created it using the category type, and not "issuetype".
I thought that may have been the reason but indeed...it was inaccurate. After testing it, I do get the same result as you.
Now, I see what the number is actually corresponding to. Unlike the other 3 category types, the incident category type is connected to an OPSgenie. If you create a ticket incident, problem, changes , and service request....you will notice there is no number that shows up. The number only shows up when you raise a major incident to opsGenie through your incident ticket. Therefore, only the incident category will have a count because it's tied to the incidents link to OPSgenie.
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