IT Ticketing system

[bala ram]

Hi,

 I would like to use Jira for my IT infrastructure team.

Usually, in my company employees, all are sending an email to the IT team's email id.

I wanted to all emails should forward to the Jira Ticketing system and reply as well.

[Jack]

Hi Bala, welcome to the Community. That seems reasonable and a very typical use case. Is there a question you have? Have you attempted this and it isn’t working? You should consider, rather than “forwarding” using the current email that your internal customers use to report requests, simply use that email as the custom email for your JSM project.