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I would like to include the issue details in the notification email.

박성민_학해_ February 22, 2024

When assigning issue personnel,
I would like to include the issue details in the notification email.

The reason is that the assigned person wants to check the contents of the issue without having to access the Jira project.

Currently, 'JSM issue was just updated!!' This message is sent.
I would like to include issue details whenever the issue status changes.

 

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Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

Hello,

 

You may want to look at this ticket from a few years ago:

https://community.atlassian.com/t5/Jira-Software-questions/Modify-text-in-notification-sent-to-the-agent-when-assigning-a/qaq-p/1087345

It explains that you turn off the default notification, and create an automation rule, that allows you to put what ever you want in your ticket.

This may chew into your automation count though, which wasn't a problem when this solution was suggested.

Hope that helps

mark

박성민_학해_ February 22, 2024

Hi, @Mark Higgins 

Thank you for answer.
It was helpful enough. :)

박성민_학해_ February 23, 2024

@Mark Higgins 

I would like to add the form content to the notification as well. Is this possible?

{{issue.template}}
is this right?

Also, can you send a link to the issue in the notification?

Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2024

Hello,

Yes, you can create Links to Forms.

From the Form you have created, go to settings and click pn 

Create a Sharable Link, you can select the Request Type(s) and then acopy the link and put that into your automation.

I've not actually done this, so pls let me know if this works as I suspect.

Cheers

Mark

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