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I would like to enable my clients to send email

Kevin Tillier
Kevin Tillier
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June 14, 2024

How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk.

 

Same question goes for Jira Discovery project (Product idea collection)

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sharos_pillai
sharos_pillai June 16, 2024

Hi @Kevin Tillier , Go to Project -> Project Settings -> Email requests.

Connect a custom email account -

After connection to your custom email account, click on the 3 dots and "Configure email request types"

Thanks

SP

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Trudy Claspill
Trudy Claspill
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June 14, 2024

Hello @Kevin Tillier 

Welcome to the Atlassian community.

Jira Service Management projects in Jira Cloud automatically have an email address created for them, and Atlassian manages that email address so you don't have to. Refer to this documentation.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

 

I don't have any information about using email to add to Jira Discovery.

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