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I will ned to display elapsed time for a SLA only in minutes.

jira server June 7, 2023

Hello Guys,

If i am trying to use this {{issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} smart value it coverts the time in hours and minutes ex: 90 minutes will be 1h 30m. But i need this to be displayed as 90m only. Is there a way to achieve this in an automation rule?

3 answers

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Sidharth verma
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March 22, 2024


Instead of retrieving the value in {{issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} format which gives you the value in hours and minutes. Please retrieve the value via {{issue.Time to Resolution.ongoingCycle.elapsedTime.millis}}. this will give you the amount in milliseconds which you can easily convert into Minutes by dividing the number by 60000. This can be taken into a number field or a variable and divided by 60000 and round off to get the exact number of minutes. I have taken the value in a variable and done the below calculation to get the number:





0 votes
jira server June 7, 2023

Hi Sebastian,

Thanks for your quick response. Unfortunately, i am still not able to find a way to get the details in minutes, even after reviewing the page you have shared. Do you have any other suggestions.

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Sebastian Krzewiński
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June 7, 2023

Hi @jira server 


Please check this doc - There are few examples how to convert time.




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