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I want to be able to send emails to our support email and for them show up in the service desk

I want to be able to send emails to our support email and for them show up in the service desk

I want to be able to send emails to our support email and for them show up in the service desk.

I have added that mailbox but when we send emails to that address, they are not coming through in the service desk.

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We need more info to assist. Where did you set up the email channel/handler? Have you inspected the email logs here - project settings > email requests and look at view logs for the email you actually configured. Did you set a Request type for the email?

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Hi, it appears that page is not currently loading and is stuck with a loading wheel, any suggestions?

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Also when somebody else on my team tried to view that page it comes up with "Fetch call failed with status code: 401"

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who is the org-admin? is that happening for them? Please try clearing cache and/or a different browser.

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I am an admin but its not loading, I tried clearing my cache and using a different browser but neither worked?

image (1).png

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Hi, any update on this?

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Jira Service Management

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CLOUD

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