Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want to be able to send emails to our support email and for them show up in the service desk

I want to be able to send emails to our support email and for them show up in the service desk.

I have added that mailbox but when we send emails to that address, they are not coming through in the service desk.

1 answer

0 votes
Jack Community Leader Nov 05, 2020

We need more info to assist. Where did you set up the email channel/handler? Have you inspected the email logs here - project settings > email requests and look at view logs for the email you actually configured. Did you set a Request type for the email?

Hi, it appears that page is not currently loading and is stuck with a loading wheel, any suggestions?

Also when somebody else on my team tried to view that page it comes up with "Fetch call failed with status code: 401" 

 

image.png

Jack Community Leader Nov 05, 2020

who is the org-admin? is that happening for them? Please try clearing cache and/or a different browser.

I am an admin but its not loading, I tried clearing my cache and using a different browser but neither worked?

 

image (1).png

Hi, any update on this?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you