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I want Jira to notify me after a ticket has been sitting for so long

njackson
njackson I'm New Here Oct 05, 2020

Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.

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Jack
Jack Community Leader Oct 05, 2020

If you want to simply be notified when a ticket has been open for say four hours or whatever then you can do this by setting up a unique SLA and when that SLA breaches it can send a notification to you.

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njackson
njackson I'm New Here Oct 05, 2020

Thanks so much for explaining that...will the notifications be sent to the assignee only?

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Jack
Jack Community Leader Oct 05, 2020

what you will want to do is to couple this w/ an automation (using JSD Automation not Project automation) that will send the assignee a notification on breach.

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