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I want Jira to notify me after a ticket has been sitting for so long

njackson I'm New Here Oct 05, 2020

Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.

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Jack Community Leader Oct 05, 2020

If you want to simply be notified when a ticket has been open for say four hours or whatever then you can do this by setting up a unique SLA and when that SLA breaches it can send a notification to you.

njackson I'm New Here Oct 05, 2020

Thanks so much for explaining that...will the notifications be sent to the assignee only?

Jack Community Leader Oct 05, 2020

what you will want to do is to couple this w/ an automation (using JSD Automation not Project automation) that will send the assignee a notification on breach.

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