Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want Jira to notify me after a ticket has been sitting for so long

njackson I'm New Here Oct 05, 2020

Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Oct 05, 2020

If you want to simply be notified when a ticket has been open for say four hours or whatever then you can do this by setting up a unique SLA and when that SLA breaches it can send a notification to you.

njackson I'm New Here Oct 05, 2020

Thanks so much for explaining that...will the notifications be sent to the assignee only?

Jack Community Leader Oct 05, 2020

what you will want to do is to couple this w/ an automation (using JSD Automation not Project automation) that will send the assignee a notification on breach.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you