we have a lot of similar issues.
Therefore I want to add predefined replies, which I can insert in short time.
Is that possible with Jira?
Hi @vfb heni ,
Please have a look at this link and see if it works for you
In your JSM projects, you can access "Customer notification" configuration to setup your default template responses by editing the Rules section.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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