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I'm looking for predefined replies for E-Mail support

Hi,

we have a lot of similar issues. 
Therefore I want to add predefined replies, which I can insert in short time.

 

Is that possible with Jira?

Thanks

Hendrik

3 answers

0 votes
Daniel Ebers Community Leader Jan 20, 2021

Hi @vfb heni

you might need to look into Apps from Marketplace to get this functionality.
Currently there is no feature like this available - in case a smaller implementation would be okay the solutions above could be suitable however.


Regards,
Daniel

0 votes

@vfb heni -

Hi there:

In your JSM projects, you can access "Customer notification" configuration to setup your default template responses by editing the Rules section.

2021-01-19_8-38-11.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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