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I keep getting this error: Some details were not updated The organizations or customers in the follo

David
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March 1, 2024

I'm trying to import my customers using CSV in the organization I already have the organization set up. But I keep getting an error.

I am testing with just 2 emails, I have also created only 2 more fields, first and last name.

I filled up these fields with the necessary information.

So, I have just 3 columns, Email by default, firstName and lastName

error while uploading.jpg

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Marc Koppelaar
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March 1, 2024

HI @David 

Welcome to the community.

If you are referring to adding Customers and Organisations in bulk, there currently isn't a way to do that.

This can also be done via the API, see https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-post 

There are a few Suggestions submitted in Atlassian to add that functionality; Feel free to vote for and watch them. JSDCLOUD-9265 JSDCLOUD-1829 

This is what was recommended from Atlassian: add-customers-in-bulk-to-your-service-project 

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