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I have enabled CSAT survey for resolved issues but no feedback surveys are being sent

sarah
sarah May 23, 2022

Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??

Screenshot 2022-05-24 at 12.46.09.png

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Dmitry
Dmitry May 23, 2022

Hi Sarah

You sure your issue has resolution field is filled?
CSAT sends message after you fill resolution, not changes status to Done

I don't remember if it matters for native CSAT - but do you have a different Reporter and Assigned?
Assigned is filled?

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