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I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket.
Please suggest me what can i do to the same.
If i click the SDPD-1042 then it is redirecting to the customer portal which is expected behavior.
But i want to see the below mentioned screen.
I am getting the portal screen instead of issue. which is mentioned in below screenshot.
I am landing here.
Please suggest me how to do the same.