Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,466,062
Community Members
 
Community Events
176
Community Groups

I have created a Email nottification by using the Jira Automation but once i receive it if click it

Hi,

I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket.

Please suggest me what can i do to the same.

1.PNG

 

If i click the SDPD-1042 then it is redirecting to the customer portal which is expected behavior.

But i want to see the below mentioned screen.

 

2.PNG

 

I am getting the portal screen instead of issue. which is mentioned in below screenshot.

I am landing here.

3.PNG

Please suggest me how to do the same.

Thanks,

 

 

2 answers

0 votes

Hi @Sreenadh

Could you please tell us the hyperlink from that email? Is it linking to the issue in the customer portal like XYZ.atlassian.net/servicedesk/customer/portal/XY/SDPD-1042?

Best, Max

can you please further explain it in order to more better understanding.

regards

I have found the solution

Do you mind telling us what the issue was? :)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events