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I have created a Email nottification by using the Jira Automation but once i receive it if click it

Sreenadh January 11, 2023

Hi,

I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket.

Please suggest me what can i do to the same.

1.PNG

 

If i click the SDPD-1042 then it is redirecting to the customer portal which is expected behavior.

But i want to see the below mentioned screen.

 

2.PNG

 

I am getting the portal screen instead of issue. which is mentioned in below screenshot.

I am landing here.

3.PNG

Please suggest me how to do the same.

Thanks,

 

 

2 answers

0 votes
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2023

Hi @Sreenadh

Could you please tell us the hyperlink from that email? Is it linking to the issue in the customer portal like XYZ.atlassian.net/servicedesk/customer/portal/XY/SDPD-1042?

Best, Max

0 votes
Lexi Kans January 11, 2023

can you please further explain it in order to more better understanding.

regards

Sreenadh January 11, 2023

I have found the solution

Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2023

Do you mind telling us what the issue was? :)

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