I search if this issue has a pending task, but it doesnt have.
The ticket is in status closed, but doesnt have time of clossing.
This issue is a request of services.
For Jira to consider an issue resolved, it needs a resolution to be set. It will record when this is done in the "resolution date" field.
It sounds like your workflow is not enabling the selection of a resolution for the user (or using a post-function to set it)
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events