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I cannot add a comment to any JIRA Service Desk ticket or see the customer facing IT Support page

Ever since we upgraded to 4.7.1 for JIRA, we cannot add comments to JIRA Service Desk or see the customer facing IT Support page. Does anyone know how to correct these issues?

3 answers

Hi Josh, did you ever solve this problem?

I seem to have the exact same problem only on service desk project even though I have all the permissions.

Check the Permission Scheme

If you only need to add the comment on any Jira service desk issue then you have to add your self in that Jira Service Desk as a customer 

I checked the perms scheme and verified I have access to do all functions related to commenting.

Hi Josh,

Please go to the Project Permission and check the Comment Permissions, which group, which role has the comment permission to the project.

And if any group or role missing, add your self in that group/role.

Attached screenshot for your reference.Add comment permission.JPG

Hi Ashish, I've added myself to all roles/groups and still unable to comment.


Have you looked at the permission scheme associated with the Service Desk?


Yes, I have permissions to add comments as an Admin.

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