I can`t get Lizence for my Server-ID

Konstantin Loginov September 17, 2020

Dear, 

we can`t create a Lizence key for Service Desk. The Licensegenerator says no valid Server-ID but it is. 

 

Us Server-Id 5228b8ac-d465-496a-9cef-dd161efb44ec

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 18, 2020

Ahh, that makes sense, you've downloaded a Cloud Jira and imported it into a Server instance.

You should change the server ID - see https://confluence.atlassian.com/jirakb/change-the-server-id-for-an-instance-of-jira-server-285839562.html 

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 17, 2020

Could you explain or show us where you are getting that server-id from?

What does the "system information" page say the server-id is?

Konstantin Loginov September 17, 2020

I get the Server-ID from System -> Systeminformation -> Server-ID. It also add automaticley by trying get the test licens. But it fail with the Server-ID to.

1.jpg

Konstantin Loginov September 20, 2020

Thanks. Its working! 

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