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I can`t get Lizence for my Server-ID Edited


we can`t create a Lizence key for Service Desk. The Licensegenerator says no valid Server-ID but it is. 


Us Server-Id 5228b8ac-d465-496a-9cef-dd161efb44ec

2 answers

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Answer accepted

Could you explain or show us where you are getting that server-id from?

What does the "system information" page say the server-id is?

I get the Server-ID from System -> Systeminformation -> Server-ID. It also add automaticley by trying get the test licens. But it fail with the Server-ID to.


0 votes
Answer accepted

Ahh, that makes sense, you've downloaded a Cloud Jira and imported it into a Server instance.

You should change the server ID - see 

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