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I am unable to select certain customer request types to apply with my automation rule

I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket. 

Most of the request types are being displayed, but some are not - does anyone know why certain request types cannot be selected ?? 

 

Jira issue - COMMUNITY.PNGJira issue - COMMUNITY.PNG 1.PNG

 

1 answer

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Jack Community Leader Dec 30, 2020

can you confirm that the desired RTs are in fact associated to the issuetype? In the image above your Issuetype is "Csutomer Request...", what RTs are associated to that issuetype?

Yes. I can confirm that when i create the new request type in the portal, the request type is linked to the issue type. 

I called them all 'TESTING' and no matter what i am typing into the JQL automation box, TESTING doesnt come back. 

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