I am unable to select certain customer request types to apply with my automation rule

[Jamie]

I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket. 

Most of the request types are being displayed, but some are not - does anyone know why certain request types cannot be selected ?? 

[Jack]

can you confirm that the desired RTs are in fact associated to the issuetype? In the image above your Issuetype is "Csutomer Request...", what RTs are associated to that issuetype?

[Jamie]

Yes. I can confirm that when i create the new request type in the portal, the request type is linked to the issue type. 

I called them all 'TESTING' and no matter what i am typing into the JQL automation box, TESTING doesnt come back.