Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management?

I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager and get an alert from opsgenie?


1 answer

0 votes
Nick H Atlassian Team Mar 16, 2022

Hi @Robert Fernandez ,

Customers typically integrate JSM and Opsgenie to have JSM issues create Opsgenie alerts, have Opsgenie alerts create JSM issues, or both! The integration is bidirectional meaning that any action taken in either system can reflect in the other. The JSM Opsgenie document will explains how both can be accomplished:

Opsgenie does offer a new JSM cloud integration that can easily connect with your JSM without the steps above if your JSM is connected to your Opsgenie under the Settings menu > Atlassian products tab:

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events