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I am not receiving any JIRA email notifications for any changes made to a ticket

Lakshmi Kumari February 9, 2024

Team,

I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification. I am attaching a screenshot for your reference.

Please confirm what might be wrong/what needs to be done. Please let me know if you need any more snapshots for clarity.

Screenshot 2024-02-09 at 9.32.32 PM.png

2 answers

0 votes
Igor Medeiros - Modus Create February 21, 2024

Hi @Lakshmi Kumari 

This is Igor from Modus Create and I believe that our app Notification Assistant for Jira can solve this problem for you.

Our documentation is available at https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/overview.

Feel free to get in touch with our team!

Lakshmi Kumari February 21, 2024

Hi Igor - The issue has been resolved already. Thanks for checking in though :-)

 

Regards,

Lakshmi

0 votes
Marc Koppelaar
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February 9, 2024

Hi @Lakshmi Kumari 

What is within the notification scheme on the project, does this have notifications set on actions and are theses represented in the workflow(s) as well?

Lakshmi Kumari February 9, 2024

Hi Marc,

 

I am using default notification scheme that is currently used by multiple projects, attached is the snapshot of notification scheme.

Screenshot 2024-02-09 at 10.08.42 PM.png

Screenshot 2024-02-09 at 10.04.59 PM.png

Marc Koppelaar
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 9, 2024

That's means that you need to be the reporter, assignee or a watcher on the issue.

The settings you presented initially, are you personal profile settings, this doesn't mean you get emails on any issue in the system.

Lakshmi Kumari February 9, 2024

I am the admin and I created few tickets for testing purpose, atleast as a reporter I should be receiving notification emails, right ? Default notification scheme has reporter as default to receive notification but I am still not receiving it.

This could also be a reason as quit and joined again, my email was re-activated and the emails might be bouncing back hence there is no way we can check this even as admin.

I request Atlassian Support team to check if that is the issue.

Please help.

Regards,

Lakshmi

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