I am not receiving any JIRA email notifications for any changes made to a ticket

[Lakshmi Kumari]

Team,

I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification. I am attaching a screenshot for your reference.

Please confirm what might be wrong/what needs to be done. Please let me know if you need any more snapshots for clarity.

[Igor Medeiros - Modus Create]

Hi @Lakshmi Kumari 

This is Igor from Modus Create and I believe that our app Notification Assistant for Jira can solve this problem for you.

Our documentation is available at https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/overview.

Feel free to get in touch with our team!

[Lakshmi Kumari]

Hi Igor - The issue has been resolved already. Thanks for checking in though :-)

Regards,

Lakshmi

[Marc - Devoteam]

Hi @Lakshmi Kumari 

What is within the notification scheme on the project, does this have notifications set on actions and are theses represented in the workflow(s) as well?

[Lakshmi Kumari]

Hi Marc,

I am using default notification scheme that is currently used by multiple projects, attached is the snapshot of notification scheme.

[Marc - Devoteam]

That's means that you need to be the reporter, assignee or a watcher on the issue.

The settings you presented initially, are you personal profile settings, this doesn't mean you get emails on any issue in the system.

[Lakshmi Kumari]

I am the admin and I created few tickets for testing purpose, atleast as a reporter I should be receiving notification emails, right ? Default notification scheme has reporter as default to receive notification but I am still not receiving it.

This could also be a reason as quit and joined again, my email was re-activated and the emails might be bouncing back hence there is no way we can check this even as admin.

I request Atlassian Support team to check if that is the issue.

Please help.

Regards,

Lakshmi