Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am not able to change the default email address

I setup the JSD with an email address which I need to change now for some reason. When I am changing the email, it says that JIRA has sent a confirmation email on new email, but have tried all possible options, the email is not appearing in inbox. Can anyone help me on this please?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Capital Careers

Thank you for reaching out.

Per your description, I understand you are not receiving the confirmation email in the new email address that you added to your Atlassian Account. 

Follow the steps below to properly troubleshoot the problem:

  1. Check if the IP Ranges and Domains of the documentation below are properly whitelisted in your e-mail server and firewall:
    Atlassian cloud IP ranges and domains 
  2. Using incognito mode, navigate to and log in with your account (Using the old e-mail address)
  3. Add the new e-mail address you want to change the account to and click to save changes
  4. Check if the confirmation e-mail was received, also checking the Spam folder

Let us know if the steps above worked for you.

Hi Peter

Thanks for your answer.

However, that IP ranges and domain is already there in email server and firewall by default. 

I am still not able to change.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you