I am ne , just got service project and have not done before, I looked at the documents, these are not as I expected. I am looking for step by step tasks and how to do, including permissions to start I have Admin permissions, I do not see Service Desk agent role available . I am not sure I have all the permissions, If some one can guide me to a tutorial, which can help from scratch start to complete set
Thanks
Hi @Hans ,
Take a look at these:
I believe that the 2nd and 3rd bullet will help you the most.
Hi @Hans ,
Do you have an Atlassian University account? There are some great paid and free trainings available. Set up your account and try some of these. I assume you're looking into the ITSM given your Jira Service Management tags. Start here!
https://university.atlassian.com/student/collection/850385/path/1230738
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