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HubSpot/Jira Integration: I can't access all Jira boards in HubSpot need help ;)

Lea Pauen I'm New Here Jan 07, 2021

Hey, 

I'd like to create a ticket from HubSpot to Jira. It works with one of the boards, but it doesn't show me the other board to create a ticket there. What can I do or what could be the reasons? Rights/roles maybe, type of board?

Any ideas?

Thanks and best regards

1 answer

0 votes
Hana Kučerová Community Leader Jan 07, 2021

Hi @Lea Pauen ,

how exactly did you do the integration with HubSpot? Are you using some application for it?

Thank you for the clarification.

Lea Pauen I'm New Here Jan 08, 2021

Thanks for your answer :)

I used this article to do the integration: https://knowledge.hubspot.com/integrations/install-and-use-hubspots-integration-with-jira

@Hana Kučerová 

Hi @Lea Pauen ,

thank you!

I wasn't able to find many information about the integration app, but I can see in the picture there's user chosen in the "Authorize for" field (see the first picture on the page you've provided).

So, as a first step I would recommend you to check permission, if this user is able to see the projects you are missing.

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