Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HubSpot/Jira Integration: I can't access all Jira boards in HubSpot need help ;)

Hey, 

I'd like to create a ticket from HubSpot to Jira. It works with one of the boards, but it doesn't show me the other board to create a ticket there. What can I do or what could be the reasons? Rights/roles maybe, type of board?

Any ideas?

Thanks and best regards

2 answers

I just had a similar issue.  We created a new project and it was not visible in hubspot.  After trying a few things, I tried adding the person who configured the hubspot integration as part of the new project and it is now appearing in hubspot.  So make sure that the person who configured in the first place the integration, is also a member of your project.

Should resolve your problem

0 votes
Hana Kučerová Community Leader Jan 07, 2021

Hi @Lea Pauen ,

how exactly did you do the integration with HubSpot? Are you using some application for it?

Thank you for the clarification.

Hi @Lea Pauen ,

thank you!

I wasn't able to find many information about the integration app, but I can see in the picture there's user chosen in the "Authorize for" field (see the first picture on the page you've provided).

So, as a first step I would recommend you to check permission, if this user is able to see the projects you are missing.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

772 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you