How user check the request created by email channel as they can't login which accounts auto created

[uDMS uDMS]

How can the customer check the request as they can't login to which accounts are auto-created by the email requests channel system?

[Petter Gonçalves]

Hello @uDMS uDMS

Thank you for reaching out.

Per your description, I understand that your customers can not log in to their accounts that are being automatically created when they create a new ticket. is that correct?

Can you please provide us with the error returned to them when trying to log in? 

Thanks!