How useful is Service Management Tool

[talveen.nagi]

I am looking to input the Service Management tool into my teams jira software. I was just wondering how other people have found it when reporting on SLAs, how useful has it been for your scope of work? Is it very flexible and scalable for any business, or does it work better towards certain types of businesses? 

[Rilwan Ahmed]

Hi @talveen.nagi ,

Welcome to the community. 

Jira Service Management is used mainly for ITIL process related items like Incident, problem, Change management. 

By using Jira service management, Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (SLA)

More details are mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/