I'm trying to return the Service ID property of a Service for use in another Insight Object but have so far been unable to.
My use case is that I want to create a custom Object Schema for Services where I can filter the list of services when displaying in an Insight Object field in a Request (if we were able to edit the default Services schema this wouldn't be necessary).
I also want the default 'Affected services' field to be updated via an Automation based on the selection from the Insight Object field, but for this I need the Service ID of the Service.
I'm not able to successfully access the ID using IQL, is there a way to do this?
This is what I'm trying to get from the default Service schema:
For use in this field in my custom Services schema:
I can do this query which returns the label of the Service, but I'd like the ID to be returned and with the use of a Placeholder:
"Service ID" = "ari:cloud:graph::service/0edd3f4a6601-215b-4ef4-9396-091f6af1d710/a3a9ba22-e7f5-11ec-91d7-b66a0be7"
Any help would be appreciated!
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events