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How to upload bulk customer email address

Maeneth December 11, 2022

How can I upload bulk customer email address in the service desk specific project?

1 answer

1 vote
Alex Koxaras _Relational_
Community Leader
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December 11, 2022

Hi @Maeneth 

Please take a look at this documentation https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/

If you have internal customers and you are using access, then this would be fairly easy.

Maeneth December 13, 2022

I need to upload external user under customer.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 13, 2022
  • You can try add them on your AD, and sync them with your instance,
  • Do not give them any product access.
  • Create a group with a name e.g. "JSM Customers" and place them all there.
  • Add this group as a service desk customer on your project.

Let me know if that works. I would suggest to try this with a handful and then go full scale.

Maeneth January 2, 2023

Hi,

The suggested answer doesn't work.

Maeneth January 2, 2023

I need to upload 3030 customer Email address in JSM project. Kindly assist.

I tried pasting all the email address under Add customer but it doesn't work.

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