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How to update a ticket date

Jennifer Fischer
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March 27, 2024

Hey Team, if I set a Ticket "on hold", where can I choose the date? 

 

Thank´s!

2 answers

1 vote
Rebekka Heilmann _viadee_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

Hi @Jennifer Fischer and welcome to the Community!

It depends on what you want to achieve?

The standard field is "Due date", which might not be visible in your current configuration? It needs to be on the Screen and if you're in JSM also configured in the Request type's Issue view.

There is no "Reminder" function built in though. You would need to build Queues or Filter accordingly to find issues that are due.

 

Jennifer Fischer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 27, 2024

It is a Termination , but with time periode. I want to set this ticket on hold, for now, and want to choose the date after this time for further action.

 

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Jennifer Fischer and welcome,

you could create a datetime custom field and automatically populate it in the transition that move your tickets in on hold status.

Hope this helps,

Fabio

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