How to update a ticket date

[Jennifer Fischer]

Hey Team, if I set a Ticket "on hold", where can I choose the date? 

Thank´s!

[Rebekka Heilmann (viadee)]

Hi @Jennifer Fischer and welcome to the Community!

It depends on what you want to achieve?

The standard field is "Due date", which might not be visible in your current configuration? It needs to be on the Screen and if you're in JSM also configured in the Request type's Issue view.

There is no "Reminder" function built in though. You would need to build Queues or Filter accordingly to find issues that are due.

[Jennifer Fischer]

It is a Termination , but with time periode. I want to set this ticket on hold, for now, and want to choose the date after this time for further action.

[Fabio Racobaldo _Herzum_]

Hi @Jennifer Fischer and welcome,

you could create a datetime custom field and automatically populate it in the transition that move your tickets in on hold status.

Hope this helps,

Fabio